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PAYMENTS
 
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diner's Club and JCB Cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company has on file for you). Incorrect information will cause a delay in processing your order.  For individuals/personal purchases, we will ship to your credit card billing address and a Credit Card Authorization Form (PDF) may be required prior to order processing to protect card holders from fraudulent transactions

Knowingly providing false or fraudulent information to obtain products is considered illegal activity and will result in law enforcement notification.

Open Account
If you have applied and been approved for net terms, you may select net terms during checkout. If you would like to apply for net terms, please complete and return the credit application here.
Monthly finance charges of 1.5% will be applied to past due invoices.  Grace period 15 days.  Minimum finance charge of $1.00 applies.
 
Money Orders & Checks
We accept United States Postal Money Orders and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-30 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Business Financing
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Other Payment Information
Wire Transfers are accepted; please contact us for more wire transfer payment details.
 
Paypal payments are no longer accepted.
 


NEW CUSTOMERS
We are unable to sell some items to individuals unless you are a member of military, law enforcement or affiliated with a company. Orders subject to our approval. 
 
For individuals and new accounts wishing to make a purchase a Credit Card Authorization Form (PDF) may be required prior to order processing to protect card holders from fraudulent transactions.
 
 

 
 
SHIPPING
Freight is FOB Origin - Prepaid & Add. This means that your actual shipping fees will be added to your order total.  
 
Shipping Time
Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
 
Shipping Methods
We ship via UPS, USPS and UPS Freight LTL.
 
Individuals & Personal Purchases
For individuals/personal purchases, we are only able to ship to the billing address on your credit card.
 
Collect Shipping
We can ship collect using your UPS account number for orders shipping within the United States of America.  Please select Collect Shipping during checkout and provide your collect account number.  You will be responsible for all fees incurred for shipping your order.  Should your account number be rejected, incorrect or charged back to our account, we will charge your payment method for this amount along with chargeback fees. There will be an additional order processing fee of $5.00 charged to your order for any order shipping collect.

International Orders
Ex-Works, EXW,  Incoterms are available for international orders (any order that is destined for an address outside of the USA).   
You, as the buyer, arrange the pickup of the freight from our designated ship site, own the in-transit freight, and are responsible for shipment & clearing the goods through Customs. You, as the buyer, are also responsible for completing all the export documentation required.  We, as the seller, will email you the box weight and dimensions when your order is ready for pickup along with the pickup address.  We will be unable to ship collect on your carrier’s account (e.g.- UPS account).  Ex-Work incoterms requires you to arrange all shipment and delivery details.  "ExWorks (EXW): the seller fulfills his obligations by having the goods available for the buyer to pick up at his premises or another named place (i.e. factory, warehouse, etc.). Buyer bears all risk and costs starting when he picks up the products at the seller’s location until the products are delivered to his location. Seller has no obligation to load the goods or clear them for export." (referenced from http://www.export.gov)  It is the buyer's responsibility to know the buyer's country guidelines before making a purchase. We are not responsible for any returns, seizures or delayed services.

Forwarding Services
For customer's that do not wish to bear the responsibility of EXW Incoterms, we suggest signing up for a professional package forwarding service.  We recommend
Shipito for international customers.  They arrange shipping from the USA on your behalf by providing you with a secure address in the USA.  They will receive your shipments, notify you and ship it to you per your instructions. This allows you full control of your shipments. There are no sign up or set up fees with Shipito(Please note that Ideal Supply Inc. is not affiliated with Shipito. All Shipito questions, concerns or claims must be handled with Shipito directly.)

It is the buyer's responsibility to know the buyer's country guidelines before making a purchase. We are not responsible for any returns, seizures or delayed services.
 

Dealer Referral
If you would like to purchase direct from a dealer in your area, please check our Dealer Locator for more details.
 
Transit Time
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Ideal Blasting Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Damaged Shipments

Damaged shipments must be reported to Ideal Supply Inc within 3 business days of receipt.  Please report damage immediately with the carrier prior to signing for the shipment and do not discard damaged shipments.  We will work with you and the carrier to resolve this issue or send replacements of damaged or lost items.
 


EXPORTING
Export Administration Regulations (EAR) & International Traffic in Arms Regulations (ITAR):
These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.”
 


 
RETURNS
Please contact us at 1-800-533-0144 or sales@idealblasting.com prior to returning items so we may assist you with a credit, refund or exchange.

There may be a 15% re-stocking fee for returned items, which may vary based upon the size of the item, electronics or non-stock items.  Any item being returned must be in new and unused condition.

If Ideal Supply Inc makes a mistake in the shipment, please contact us so a correction can be made. 


 
WARRANTY
We will gladly accept the return of products that are malfunctioning due to manufacturing defects for 30 days from the date of purchase.  Ideal Supply Inc offers all manufacturers warranties.  Ideal Supply Inc products are warranted for 30 days against manufacturer defects. All products are acquired and sold either in a sealed container or under circumstances in which Ideal Supply Inc has been afforded no reasonable opportunity to inspect the product.  Ideal Supply Inc. has not damaged, mishandled or altered any product and does not consent to any alteration or modification of any product.  

Note: By accepting shipment from Ideal Supply Inc dba Ideal Blasting Supply, you agree that the proper location of any legal action necessary under this agreement shall be in the courts in Buncombe County, NC under the laws of North Carolina.  



 

ORDER ACCEPTANCE
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ideal Supply Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
 
Special order or made to order items can not be cancelled once ordered.



 

ACCOUNT INFORMATION
Register for an account make ordering online quick and easy.  Your billing, shipping and contact information will be saved and can be updated at anytime by logging into your account.  View order status, order history and tracking information (when available). 

Logout out of your account by clicking on My Account at the top of the page and then select Logout.



 

OTHER INFORMATION
Some products may require a completed End User Certificate and/or may only be available to EOD, law enforcement or military end users in the United States or Canada.  You may be asked for credit card, ID and ATF licensing for certain items.

Although measures are taken to ensure information on this website and in our catalog is as accurate as possible, Ideal Supply Inc reserves the right to continuously improve the design and performance of our products and product information.  Manufacturing methods of our products may vary based upon many factors, and actual products may differ slightly in appearance from images shown.

We reserve the right to cancel your order if you provide fraudulent information. 
Knowingly providing false or fraudulent information to obtain products is considered illegal activity and will result in law enforcement notification.

This advertisement is neither paid for nor sponsored, in whole or in part, by any element of the United States Government.


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