Payments, Shipping & Returns

Our platform uses the newest technology and sometimes older browsers/computers may have difficulty placing orders online. In such an event, we request you call us at 828-274-0144 and place an order with one of our sales associates.  

 

2018 Holiday Closure Schedule

 

  • November 22, 2018
  • November 23, 2018
  • December 24, 2014 (1/2) day
  • December 25, 2018
  • December 28, 2018
  • December 31, 2018
  • January 1, 2019

 

PAYMENTS

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diner's Club and JCB Cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company has on file for you). Incorrect information will cause a delay in processing your order. For individuals/personal purchases, we will ship to your credit card billing address and a Credit Card Authorization Form (PDF) may be required prior to order processing to protect card holders from fraudulent transactions.

Knowingly providing false or fraudulent information to obtain products is considered illegal activity and will result in law enforcement notification.

Open Account (Net 30 terms)

If you have applied and been approved for net terms, you may select net terms during checkout. If you would like to apply for net terms, please complete and return the credit application (PDF).

Monthly finance charges of 1.5% will be applied to past due invoices. Grace period 15 days. Minimum finance charge of $1.00 applies.

Money Orders & Checks

We accept United States Postal Money Orders and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-30 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Other Payment Information

Wire Transfers are accepted; please contact us for more wire transfer payment details.

Paypal payments are no longer accepted.


NEW CUSTOMERS

We are unable to sell some items to individuals unless you are a member of military, law enforcement or affiliated with a company. Orders subject to our approval.

For individuals and new accounts wishing to make a purchase a Credit Card Authorization Form (PDF) may be required prior to order processing to protect card holders from fraudulent transactions.


SHIPPING

Freight is FOB Origin - Prepaid & Add. This means that your actual shipping fees will be added to your order total.

Shipping Time

Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

Shipping Methods

We ship via FedEx, UPS, USPS, FedEx Freight, and UPS Freight LTL within the USA.  For International orders please see below for more information.

Individuals & Personal Purchases

For individuals/personal purchases, we are only able to ship to the billing address on your credit card.

APO/FPO/DPO Military & Diplomatic Addresses

We ship via USPS to military and diplomatic addresses.  Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

Collect Shipping

We can ship collect using your UPS account number for orders shipping within the United States of America. Please select Collect Shipping during checkout and provide your collect account number. You will be responsible for all fees incurred for shipping your order. Should your account number be rejected, incorrect or charged back to our account, we will charge your payment method for this amount along with chargeback fees. There will be an additional order processing fee of $6.00 charged to your order for any order shipping collect.

Backorders

In the rare circumstance that an item is out of stock, we can hold the order and ship complete or ship it as available, which will incur additional shipping charges. During checkout, you will need to select to ship the order complete or ship as available to inform us how to handle any backorder shipments that may arise. Shipping fees are collected for the amount that the carrier charges Ideal Supply Inc to ship your order & any backorders.

International Orders

Ex-Works, EXW, Incoterms are available for international orders (any order that is destined for an address outside of the USA). We do not ship internationally.  EXW incoterms: You, as the buyer, arrange the pickup of the freight from our designated ship site, own the in-transit freight, and are responsible for shipment & clearing the goods through Customs. You, as the buyer, are also responsible for completing all the export documentation required. We, as the seller, will email you the box weight and dimensions when your order is ready for pickup along with the pickup address. We will be unable to ship collect on your carrier’s account (e.g.- UPS account). Ex-Work incoterms requires you to arrange all shipment and delivery details. "ExWorks (EXW): the seller fulfills his obligations by having the goods available for the buyer to pick up at his premises or another named place (i.e. factory, warehouse, etc.). Buyer bears all risk and costs starting when he picks up the products at the seller’s location until the products are delivered to his location. Seller has no obligation to load the goods or clear them for export." (referenced from http://www.export.gov) It is the buyer's responsibility to know the buyer's country guidelines before making a purchase. We are not responsible for any returns, seizures or delayed services.

International Forwarding Services

For customer's that do not wish to bear the responsibility of EXW Incoterms, we suggest signing up for a professional package forwarding service. We recommend Shipito for international customers. They arrange shipping from the USA on your behalf by providing you with a secure address in the USA. They will receive your shipments, notify you and ship it to you per your instructions. This allows you full control of your shipments. There are no sign up or set up fees with Shipito . (Please note that Ideal Supply Inc. is not affiliated with Shipito . All Shipito questions, concerns or claims must be handled with Shipito directly.)

It is the buyer's responsibility to know the buyer's country guidelines before making a purchase. We are not responsible for any returns, seizures or delayed services.

Dealer Referral

If you would like to purchase direct from a dealer in your area, please check our Dealer Locator for more details.

Transit Time

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Ideal Blasting Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Damaged Shipments

Damaged shipments must be reported to Ideal Supply Inc within 3 business days of receipt. Please report damage immediately with the carrier prior to signing for the shipment and do not discard damaged shipments. We will work with you and the carrier to resolve this issue or send replacements of damaged or lost items.


EXPORTING

Export Administration Regulations (EAR) & International Traffic in Arms Regulations (ITAR):
These items are controlled by the U.S. government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.


RETURNS

Please contact us at 1-800-533-0144 or sales@idealblasting.com prior to returning items so we may assist you with a credit, refund or exchange.

There is a 15% re-stocking fee for returned items. Any item being returned must be in new and unused condition. Items must be returned within 30 days. Special order, non-stock and closeout items are not eligible for returns.  Kits, custom and closeout items are not eligible for returns or refunds. Shipping fees are non-refundable.

For orders placed online, please login to your account and under order history, you may request a return authorization.

If Ideal Supply Inc makes a mistake in the shipment, please contact us so a correction can be made.


WARRANTY

We will gladly accept the return of products that are malfunctioning due to manufacturing defects for 30 days from the date of purchase. Ideal Supply Inc offers all manufacturers warranties. Ideal Supply Inc products are warranted for 30 days against manufacturer defects. All products are acquired and sold either in a sealed container or under circumstances in which Ideal Supply Inc has been afforded no reasonable opportunity to inspect the product. Ideal Supply Inc. has not damaged, mishandled or altered any product and does not consent to any alteration or modification of any product.

Note: By accepting shipment from Ideal Supply Inc dba Ideal Blasting Supply, you agree that the proper location of any legal action necessary under this agreement shall be in the courts in Buncombe County, NC under the laws of North Carolina.  


ORDER ACCEPTANCE

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ideal Supply Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Special order or made to order items can not be cancelled once ordered.


ACCOUNT INFORMATION

Register for an account make ordering online quick and easy. Your billing, shipping and contact information will be saved and can be updated at anytime by logging into your account. View order status, order history and tracking information (when available).

Logout out of your account by clicking on My Account at the top of the page and then select Logout.


OTHER INFORMATION

Some products may require a completed End User Certificate (PDF) and/or may only be available to EOD, law enforcement or military end users in the United States or Canada. You may be asked for credit card, ID and ATF licensing for certain items.

Although measures are taken to ensure information on this website and in our catalog is as accurate as possible, Ideal Supply Inc reserves the right to continuously improve the design and performance of our products and product information. Manufacturing methods of our products may vary based upon many factors, and actual products may differ slightly in appearance from images shown.

We reserve the right to cancel your order if you provide fraudulent information. Knowingly providing false or fraudulent information to obtain products is considered illegal activity and will result in law enforcement notification.

This advertisement is neither paid for nor sponsored, in whole or in part, by any element of the United States Government.


FORM DOWNLOADS

End User Certificate (PDF)

Credit Card Authorization Form (PDF)

Credit Application (PDF)

Order Form (PDF)

 

PRIVACY POLICY

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Ideal Supply Inc (DBA Ideal Blasting Supply), Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ideal Supply Inc (DBA Ideal Blasting Supply) reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Ideal Supply Inc (DBA Ideal Blasting Supply) signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Ideal Blasting Supply site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Ideal Blasting Supply site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 

TERMS AND CONDITIONS

Ideal Supply Inc dba Ideal Blasting Supply

Last updated: October 17, 2017

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.idealblasting.com website (the "Service") operated by Ideal Supply Inc dba Ideal Blasting Supply ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Ideal Supply Inc dba Ideal Blasting Supply and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Ideal Supply Inc dba Ideal Blasting Supply.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Ideal Supply Inc dba Ideal Blasting Supply

Ideal Supply Inc dba Ideal Blasting Supply has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Ideal Supply Inc dba Ideal Blasting Supply shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Ideal Supply Inc dba Ideal Blasting Supply and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability

In no event shall Ideal Supply Inc dba Ideal Blasting Supply, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Ideal Supply Inc dba Ideal Blasting Supply its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of North Carolina, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Terms and Conditions of https://www.idealblasting.com